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Frequently Asked Questions

Regular orders usually take from 3-6 days to be ready to ship, while the per-orders take from 7-14 days.
If your order exceeds this period and you haven’t get an email or SMS message of the tracking number
Please contact our customer care team via:


A tracking number will be sent by email and SMS message.
You will then be able to use the tracking number to track your order by contacting DHL company on this number: 920027447

We offer a 3 day returns policy. Items must be unworn or unused and must be in a fully re-saleable condition, in their original packaging with tags still attached.
You just have to fill return form during this period and wait for our driver to collect the shipment.
Please be informed that the costumer charges the shipping cost.

In case of cash on delivery payment, the amount will NOT be returned, but will be kept as a balance in the store.

We are providing this service for the Haut-couture dresses, while the ready to wear dresses are not included.

We can assure that our products are made with a obsessive attention to details so, if your product is damaged or has a fault, we want to know about it. Please contact the customer care team via :
whatsApp on: 00966501616398
or email: wecare@shahadaljumah.com

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